HB Machinery has a team of enthusiastic and seasoned professionals to provide technical supports and customer service. Relying on our sufficient storks of spare parts, complete set of operation and maintenance tools, along with our wealth experience in on-site installation, commissioning and training, we are large enough to handle comprehensive services including product consultation, order placing to product shipping. Furthermore, we enhance our quality control and management system in the production process, strictly adhering to the requirements of ISO9001 quality management system and European CE certification.
Our customer service staff will patiently and promptly reply your enquiries and provide best solution tailored to your specific needs in terms of production cost analysis, market evaluation, plant layout designing, as well as technical consulting. We also invite you to visit the factories of our cooperative customers to check the actual operation of our equipment and the design of on-site infrastructure, this allows you to learn more about on-site production processes and lay a good foundation for actual production.
We deliver customer service through one-to-one interaction where to let you know the progress of orders in time, and resolve your order issues. The raw materials and components in our factory are all subjected to strict quality inspection process, a series of quality indicators have been created for each process. The records of quality inspection for every single machine are kept intact, only equipment approved by our quality inspection department for its quality is allowed to be delivered to customers, and provided with product qualification certificate and customer acceptance certificate. Our turnkey solution includes packaging, transportation, installation and commission, as well as project management services.
Our engineers will accomplish on-site installation and commission of each machine, and provide technical guidance. If any issue occurs in equipment and can not be handled by yourself, our engineers will come to your site to solve the problem, avoiding delays in production and be able to deliver products to your customers on time.
Our online customer service is operated 24 hours a day in quick response to your issues. Whether you’re interested in our cast film lines, need operation training, or looking for spare parts for your extrusion line, we are pleased to take the time to listen and offer the best solution to your needs. Call us today!
We at HB Machinery strive to serve our customers by providing the highest standard of quality products and we are committed to constantly engineering and improving our extrusion lines that can satisfy customers’ expectations.